Terms and Conditions

General Terms and Conditions

 

These are the General Terms and Conditions (GTC) of:

 

Neuesbad Handels GmbH

Beuler Höhe 9

45525 Hattingen

Deutschland

 

Tel.: +49 2324 / 6861-100

Fax:  +49 2324 / 6861-111

E-mail: info@neuesbad.de

 

District Court Essen

HRB 24603

VAT-ID: DE268249219

 

1. conclusion of contract

 

1) The representation of the products in the online shop does not represent a legally binding offer. It represents an invitation for the customer to order. We reserve ourselves changes and mistakes. Please note that sales  only are made in customary quantities. We reserve the right to reject orders exceeding the customary quantity.

 

2) By clicking the button “Purchase” you are confirming a binding order of all products being listed in your shopping cart. An automated eMail confirms the receipt of your order immediately after sending the order. The sales contract has been concluded when an eMail of shipment advice is sent to the customer.

 

The contract is closed between the customer and 

 

Neuesbad Handels GmbH

Beuler Höhe 9

45525 Hattingen

Deutschland

 

Tel.: +49 2324 / 6861-100

Fax:  +49 2324 / 6861-111

E-mail: info@neuesbad.de

 

 

District Court Essen

HRB 24603

 

VAT-ID: DE268249219

 

2. Instructions on withdrawal

 

Right of withdrawal

 

 

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day

 

on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;

on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods;

on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or pieces.

If more than one of the above alternatives are present, the withdrawal period starts to run only from the day on which you acquire, or a third party other than the carrier an indicated by you acquires, physical possession of the last good or of the last lot or piece.

 

To exercise the right of withdrawal, you must inform us (Neuesbad Handels GmbH, Beuler Höhe 9, 45525 Hattingen / Germany, E-Mail: info@neuesbad.de; Tel: +49 2324 / 6861 - 100; Fax: +49 2324 / 6861 - 111) of your decision to withdraw from this contract by an unequivocal statement (e.g. letter sent by post, fax or e-mail). 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effect of withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

 

In case of goods, by their nature, can normally be returned by post, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

You shall send back the goods, by their nature, can normally be returned by post or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will collect the goods, by their nature, cannot normally be returned by post.

 

You will have to bear the direct cost of returning the goods. For goods, that by their nature cannot normally be returned by post, the cost is estimated at a maximum of 110,00 EUR (returns within Germany), or 212,29 EUR (returns from abroad).

 

Your are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

The right of withdrawal does not apply to distance contracts

 

to the delivery of goods that are not pre-made and the production of which an individual choice or decision by the customer is important or which are clearly tailored to the personal needs of the consumer;

to the delivery of goods that can spoil quickly or whose expiration date has passed quickly.

 

The right of withdrawal expires prematurely with regards to distance contracts

 

for the supply of sealed goods which are unsuitable to be returned for reasons of health or hygiene when they were unsealed after delivery;

for the supply of goods, if, due to their nature, they were irreversibly mixed with other goods after delivery.

 

 

 

3. Service and claims

 

If you have questions to our products or have claims please send us your claim by phone (+49 2324 / 6861-100), 

by letter to the address mentioned in 1., by  fax (+49 2324 / 6861-111) or by email to info@neuesbad.de

 

Bei Fragen zu unseren Produkten und bei Beanstandungen können Sie sich telefonisch (02324/6861-100), per Brief an die unter Punkt 1. aufgeführte Adresse , 

 

 

4. Warranty

 

In case of faults in the delivered goods the consumer is entitled to the full statutory warranty rights in accordance with the regulations of the Civil Code.

 

5. Application of law

 

German law is applicable under the exception of UN-buying rights even in case of orders made from abroad.

6. Notes on the Battery Act

 

Since normal and rechargeable batteries may be included in the shipments, "Neuesbad" is obliged, 

in accordance with the Battery Act (BattG), to inform customers of the following: 

Normal and rechargeable batteries must not be disposed of in normal household waste. 

Customers are required by law to return used normal and rechargeable batteries. 

Old batteries may contain hazardous substances which may cause damage to the environment or 

to health if not stored or disposed of properly. However, batteries also contain important 

raw materials such as for example iron, zinc, manganese or nickel, and can be recycled. 

After use, customers may return the batteries to "Neuesbad" or return them free of charge in 

their immediate vicinity (e.g. to the trade or to municipal collection points or directly to "Neuesbad"). 

Returning batteries to points of sale is restricted to standard household quantities as 

well as to those types of used batteries which the vendor has or had in his range of goods.

 

The sign with the crossed-out waste bin indicates that batteries must not be disposed of in household waste. 

Under this sign the additional symbols listed below can be found, with the following meanings:

Pb: battery contains lead,

Cd: battery contains cadmium,

Hg: battery contains mercury.

 

7. Information according to the Consumer Dispute Resolution Act (German abbr. VSBG)

 

Neuesbad does not take part in dispute settlement proceedings before a consumer arbitration board.  

Neuesbad is not obligated to do so either.

 
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